Privacy Policy

Diamour ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Diamour when you use the Diamour mobile application (the "App" or "Service").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms & Conditions.

Definitions and Key Terms

• Company: "Company," "we," "us," or "our" refers to DiamourApp Incorporated, 336 Ventoux Avenue, Ottawa, ON, Canada, responsible for your information under this Privacy Policy.
• Country: Canada.
• Device: any internet-connected device such as a phone or tablet used to access the Diamour App.
• IP address: a number assigned to every device connected to the Internet, which can often be used to identify the general location from which a device is connecting.
• Personnel: individuals employed by Diamour or under contract to perform a service on our behalf.
• Personal Data: any information that directly, indirectly, or in connection with other information allows for the identification or identifiability of a natural person.
• Service: the services provided by Diamour through the Diamour App.
• Third-party service: processors, vendors, and partners who provide functionality on our behalf.
• App/Application: the Diamour mobile application.
• You: a person who is registered with Diamour to use the Services.

What Information Do We Collect?

Account & Profile Information

When you create an account or build your profile, we collect:

• Name and username
• Phone number (used for OTP verification via Twilio)
• Email address
• Date of birth
• Gender
• Profile photos
• Bio, interests, faith, ethnicity, education, occupation, relationship intent
• Country of residence (mandatory); city and state (optional)
• Password (stored in hashed form)

Verification

We may collect a selfie for in-app photo verification. We do not collect government-issued ID.

Usage & Messaging

• Matches, likes, blocks, and reports
• Chat messages, including text, images, and voice notes you choose to send

Chat messages are encrypted at the database level. We use on-device regex validation inside the message input field to prevent users from sharing phone numbers or credit card details in chat. This validation runs locally before a message is sent; it is not AI-based and does not analyze content beyond those specific patterns.

Device & Technical Information

• Device identifiers, IP address, OS version, app version
• Push notification token (Firebase Cloud Messaging)
• Crash and error logs (Sentry)
• Product analytics events (PostHog)

Subscription Status

We receive subscription and entitlement status from RevenueCat. Diamour does not collect, store, or process your payment card information. All purchases are handled directly by Apple (App Store) or Google (Google Play) under their respective terms.

Location

Location is used only at sign-up, via a one-time GPS check, to confirm your device is in a supported region and to help prevent fraud and scams. We do not track precise location on an ongoing basis. After sign-up, only your country of residence is mandatory; city and state are optional and self-reported.

Permissions (Optional)

• Camera — to take and upload profile or chat photos
• Photo library — to upload existing photos
• Microphone — to record voice notes in chat
• Notifications — to deliver match, message, and account alerts
• Location — used only at sign-up as described above

You can deny or revoke these permissions at any time in your device settings. Some features may be unavailable without the relevant permission.

How Do We Use the Information We Collect?

• To create and operate your account, profile, and matches
• To verify identity and prevent fraud, scams, and abuse
• To personalize your experience and improve the App
• To send transactional messages (OTP, matches, chats, account notices) via Twilio, FCM, and Resend
• To process and confirm subscriptions via Apple, Google, and RevenueCat
• To respond to support requests and enforce our Terms & Conditions
• To meet legal, regulatory, and safety obligations

How Do We Use Your Email Address?

We use your email address to send transactional messages (account verification, security alerts, subscription receipts, support replies) and, where you have opted in, product updates. You can unsubscribe from non-transactional emails at any time via the link included in each email.

Transactional and safety-related emails are required for your account and cannot be unsubscribed from while your account is active.

Who We Share Information With

We share information only with trusted service providers (processors) that help us operate the App. These processors are contractually required to protect your information and use it only for the purposes we direct.

• Supabase — database, authentication, and realtime infrastructure
• Render — backend hosting
• Twilio — phone number verification and SMS
• RevenueCat — subscription and entitlement management
• Firebase Cloud Messaging (Google) — push notifications
• Resend — transactional email delivery
• PostHog — product analytics
• Sentry — crash and error reporting
• Apple & Google — in-app purchases and subscription billing
• Meta (Facebook Pixel) — advertising measurement, where enabled

We may also disclose information to government or law enforcement officials, or to private parties, where we believe in good faith that disclosure is necessary to comply with applicable law, respond to legal process, protect the rights, property, or safety of Diamour, our users, or the public, or prevent illegal activity.

We do not sell your personal information.

In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets, your information may be transferred to the successor entity, subject to this Privacy Policy.

Payment Information

Diamour does not collect, store, or process payment card information. All purchases made within the App are processed by Apple (App Store) or Google (Google Play), and we only receive subscription status information through RevenueCat (e.g., active, expired, in grace period). Refund requests must be submitted directly to Apple or Google.

How Long Do We Keep Your Information?

We retain your information only for as long as we need it to operate the Service, fulfill the purposes described in this policy, and meet our legal and safety obligations.

• Active accounts: we retain your data while your account is active.
• Account deletion: when you delete your account, your profile and personal data are removed from our live database immediately.
• Backups: residual copies of your data may remain in encrypted database backups maintained by our infrastructure provider (Supabase) for up to 7 days after deletion, after which they are automatically overwritten in the normal backup rotation. We do not access these backups except for disaster recovery.
• Safety records: certain records related to bans, reports, and safety enforcement (such as device identifiers and abuse reports) may be retained for longer or permanently to protect the community and prevent banned users from returning.

How Do We Protect Your Information?

We implement reasonable physical, electronic, and managerial safeguards to protect your information, including encryption in transit (TLS) and at the database level for sensitive data such as chat messages. Access to user data is limited to authorized personnel under confidentiality obligations. However, no security system is perfect; we cannot guarantee absolute security of any information you transmit to us or that information cannot be accessed, disclosed, altered, or destroyed by a breach of our safeguards.

In-App Account Deletion

You can delete your account directly inside the App at any time:

• In the App: User Profile > Privacy & Safety > Delete Account
• Via the web: https://diamour.app/delete-account/

Deletion follows the retention schedule described above.

International Data Transfers

Diamour is incorporated in Canada. Information we collect may be transferred to, stored, and processed in Canada, the United States, the European Union, or other countries where our processors operate. Where required by law, we use appropriate safeguards (such as standard contractual clauses) to protect your information during international transfer. By using the App, you consent to such transfers to the extent permitted by applicable law.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, port, or object to our processing of your personal information. To exercise these rights, contact us at support@diamour.app. We will respond within the timeframe required by applicable law.

Canada (PIPEDA)

If you are in Canada, you have the right to access and correct your personal information and to withdraw your consent to its processing, subject to legal and contractual restrictions and reasonable notice.

European Economic Area, United Kingdom & Switzerland (GDPR / UK GDPR)

If you are in the EEA, UK, or Switzerland, you have the right to: access your personal data; request correction or deletion; restrict or object to processing; data portability; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.

Our legal bases for processing include: performance of a contract (to provide the Service); legitimate interests (safety, fraud prevention, product improvement); consent (for optional features such as location and notifications); and compliance with legal obligations.

California Residents (CCPA / CalOPPA)

California residents have the right to: know what categories of personal information we collect, the sources, purposes, and third parties with whom we share it; access specific pieces of personal information we hold; request deletion; and not be discriminated against for exercising their rights. We do not sell your personal information.

Children's Privacy

Diamour is intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe a person under 18 has provided us with personal information, please contact us at support@diamour.app and we will take steps to delete the information and close the account.

Links to Other Websites

The Service may contain links to third-party websites or services not operated or controlled by Diamour. We are not responsible for the content or practices of such third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party properties you visit.

Cookies and Similar Technologies

The Diamour mobile App does not use cookies. We use local on-device storage (e.g., secure storage and cached preferences) to keep you signed in, remember your settings, and improve performance.

Our website (diamour.app), where applicable, may use cookies and similar technologies, and is governed by the cookie notice presented on the website.

Facebook Pixel

Where enabled, we may use Meta's Facebook Pixel to measure the effectiveness of our advertising and to reach relevant audiences. The Pixel may collect limited information from your device when you interact with our advertising or marketing surfaces. Information collected by the Pixel is held in accordance with Meta's Privacy Policy.

Third-Party Services

We may make available third-party content or links to third-party services ("Third-Party Services"). Diamour is not responsible for any Third-Party Services, including their accuracy, completeness, legality, or quality. Third-Party Services are provided as a convenience and you access them at your own risk, subject to those third parties' terms and policies.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, financing, reorganization, bankruptcy, or transfer of all or substantially all of the assets of Diamour, provided the recipient agrees to handle your information in a manner consistent with this Privacy Policy.

Affiliates

We may disclose information about you to our Corporate Affiliates. "Corporate Affiliate" means any entity that controls, is controlled by, or is under common control with Diamour. Any information shared with our Corporate Affiliates will be handled in accordance with this Privacy Policy.

Governing Law

This Privacy Policy is governed by the federal laws of Canada and the laws applicable therein, without regard to conflict-of-laws principles. You consent to the exclusive jurisdiction of the courts in Ottawa, Ontario, Canada for any dispute arising out of this Privacy Policy.

By using Diamour or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree, you should not use the Service.

Your Consent

By using Diamour, registering an account, or making a purchase, you consent to this Privacy Policy and agree to its terms.

Changes To Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Service, technology, legal requirements, or other reasons. Unless required by law to act sooner, we will notify you through the App or by email before material changes take effect and give you an opportunity to review them. If you continue to use the Service after the update, you will be bound by the revised Privacy Policy. If you do not agree, you can delete your account.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

• Email: support@diamour.app
• Website: https://www.diamour.app